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Communication Skills
How to become an effective communicator.
Business Writing
- Why write?
- Preparation
- Make your writing clear
- Essential writing skills
- Proof reading
- Letter writing
- Report writing
- Email writing
Communication Skills
- Use the essentials of good communication to influence positive outcomes
- Manage your conversation for better results
- Communicate clearly to avoid or clarify misunderstandings
- Resolve conflict positively
- Identify barriers to communication
- Identify verbal and non-verbal communication techniques
- Employ active listening techniques
Click to go to outline
Written Communication Skills
- Identify what is required
- Use grammar and punctuation correctly
- Discuss types of written communication (letters, emails, reports)
- Plan and prepare in order to produce quality material
- Ensure documents are clear and concise to achieve their intended objectives
- Understand the use of emails and attachments
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