Communication Skills (1 day)

Communication Overview

• Identifying Barriers to Communication
• Defining Communication
• Results of Miscommunication

Communicating Verbally

• Choosing the right words
• The benefits of positive language
• Working with voice
• Body language
• Questioning techniques

Interpersonal Communication

• Employ 'active listening' techniques
• Understanding gestures
• Looking at the other person's perspective
• Use conversation to enhance communication
• Checking understanding
• Difficult people
• Overcoming obstacles